ERP4U Support
Customer Support & Ticket Management Platform. Manage customer requests, complaints, service issues, bug reports, and change requests from one simple platform.
Stop Losing Customer Requests
Businesses receive support requests through WhatsApp, phone calls, emails, and verbal communication — creating confusion, missed tasks, delayed responses, and no proper tracking.
Support Dashboard
Webteam Private Limited
24
Open
18
In Progress
156
Resolved
247
Total
Login issue — mobile app
Assigned: Rahul M.
Invoice not generated
Assigned: Priya S.
Feature request — bulk export
Assigned: Arjun K.
WhatsApp notification delay
Assigned: Neha P.
Everything You Need to Run Customer Support
ERP4U Support replaces scattered WhatsApp threads and email chains with a structured, trackable support system.
Customer Portal
Customers can log in and submit support requests directly through a branded portal — no email chains required.
Company Invite Link
Admin shares a unique invite link with customers so they can join the support portal in one click.
Multi-Company Access
One customer can be connected with multiple companies and view all support updates in one portal.
Ticket Management
Each request becomes a ticket with category, priority, status, description, attachments, and communication history.
Admin Assignment
Admin can assign tickets to internal team members with clear ownership and deadlines.
Team Member Workflow
Team members can update status, add internal notes, upload proof of work, and mark tasks as resolved.
Email & WhatsApp Notifications
Customers receive real-time updates through email and WhatsApp integration — no manual follow-up needed.
Reports & Analytics
Admin can track pending tickets, resolved tickets, team performance, and customer-wise request history.
Priority & SLA Tracking
Set priority levels (High/Medium/Low) and track SLA compliance across all support requests.
Designed for Every Stakeholder
Role-based access ensures each user sees exactly what they need — no more, no less.
Super Admin
- Manages ERP4U platform globally
- Manages SaaS plans and billing
- Manages companies and global settings
- Full access to all modules
Company Admin
- Manages company account
- Manages customers and team members
- Creates and assigns tickets
- Manages categories and reports
Team Member
- Handles assigned tickets
- Updates work status and progress
- Adds internal notes and attachments
- Marks tasks as resolved
Customer
- Creates support requests
- Tracks ticket status and updates
- Communicates with support team
- Views resolution history
Request a Demo for ERP4U Support
See how ERP4U Support can transform your customer service operations. Book a demo with our team — we'll walk you through the full platform.