01
Customer Portal
Customers log in and submit requests through a branded portal — no email chains.
ERP4U Support
ERP4U Support · TicketsLIVE
Open
24
In progress
12
Resolved
148
High priority
4
T-1047
OpenLogin fails on mobile portal
Owner · Rahul M.T-1046
In progressInvoice PDF not generating
Owner · Priya S.T-1045
ResolvedBulk export closed tickets
Owner · Arjun K.T-1044
In progressWhatsApp status delay
Owner · Neha P.T-1043
OpenGST field missing on form
Owner · Dev R.T-1042
ClosedAttachment upload limit
Owner · Aisha K.T-1041
OpenAssign ticket to field team
Owner · UnassignedT-1040
ResolvedSLA colour on board
Owner · Priya S.T-1047
Login fails on mobile portal
- Customer
- Orbit Foods Pvt Ltd
- Channel
- Portal
- Owner
- Rahul M.
- SLA left
- 1h 20m
- Latest note
- Password reset loop — 2 reports today.
Assign ·Add noteNotifyResolve
Activity
- nowOpening T-1047…
- 8sFollow-up to Bright Labs
- 16sT-1044 resolved
- 24sQueue sync complete
- 32sCustomer portal online
You're not losing tickets. You're carrying every customer request alone.
WhatsApp threads, email chains, phone notes, SLA pressure, handoffs between agents, escalations, follow-ups…
Even when your team is responsive, even when customers like you, even when most issues eventually get solved — it's still a lot to hold in scattered channels without a system of record.
That doesn't mean support is broken. It means the work needs structure. ERP4U Support slows the chaos enough to see every request as a proper ticket — with owner, priority, timeline, notes, and closure — so you can connect the dots between volume, response quality, and the service standard you want.
Because only when every request has a place, can you start to close with confidence.
Our mission for customer support teams
To help businesses stay connected with customers through every request and resolution — without losing work in WhatsApp and inboxes.
Customers shouldn’t repeat their story. Every ticket keeps context, ownership, and a clear next step to closure.
Scattered channels create silent failures. A proper queue turns chaos into work your team can track and improve.
Priority, assignment, and status protect trust when volume spikes — not just checkboxes on a screen.
Built for Indian teams on portal, email, and WhatsApp: personal service, clear accounts, room to scale.
Key features
Everything you need to run support properly
Replace scattered WhatsApp threads and email chains with a structured, trackable system.
02
Company Invite Link
Share a unique invite so customers join the portal in one click.
03
Multi-Company Access
One customer, multiple companies — all support updates in a single view.
04
Ticket Management
Category, priority, status, attachments, and full communication history per ticket.
05
Admin Assignment
Assign tickets to your team with clear ownership and deadlines.
06
Team Workflow
Update status, add internal notes, upload proof, and resolve with a trail.
07
Email & WhatsApp
Customers get real-time updates — no manual chases for status.
08
Reports & Analytics
Pending, resolved, team performance, and customer history at a glance.
09
Priority & SLA
High / Medium / Low priority with SLA tracking across the board.
Continue with Support
User Roles
Designed for every stakeholder
Role-based access keeps Super Admins, Company Admins, agents, and customers on the right rails — no more, no less.
Super Admin
Owns the platform end to end — companies, plans, billing, and global settings — so every tenant runs on one trusted foundation.
Company Admin
Runs the day-to-day business account: customers, team access, categories, assignments, and the reports leadership actually needs.
Team Member
Works the queue with focus — picks up assigned tickets, updates status, leaves clear notes, and closes work without losing the trail.
Customer
Submits requests in one place, tracks progress in real time, chats with the team, and always knows where their ticket stands.
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Big ambitions?
We match the energy for ERP4U Support.
